8 centres set up to help handle JoyYou card applications

 

From August 25, elderly residents may only use the JoyYou card to enjoy the $2 subsidized fare

The government has set up eight temporary application service centers to help Hong Kong residents aged 60 and above to secure JoyYou cards so that they can continue enjoying the $2 public transportation fare concession for the elderly.

The service centers that will be set up on Hong Kong island, in Kowloon and the New  Territories will begin operating from next Monday, June 24.

From August 25 this year, all Hong Kong residents aged 60 and above can continue enjoying the $2 subsidized fare if they use the JoyYou card. Existing anonymous elder Octopus and ordinary personalized Octopus will no longer be applicable.

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However, all eligible persons with disabilities can continue using their personalized Octopus cards encoded with “Persons with Disabilities Status” to enjoy the $2 discounted fare. They need not apply for a JoyYou card.

This means that non-residents will no longer be able to use the green anonymous elder Octopus to qualify for the $2 fare.

The eight temporary JoyYou application service centers will be in operation from Monday until August 31. They will be located at the following addresses:

Conference Room, 2/F, Kennedy Town Community Complex (12 Rock Hill Street, Kennedy Town, Hong Kong);

Conference Room, G/F, Leighton Hill Community Hall (133 Wong Nai Chung Road, Wan Chai, Hong Kong);

Room 210, 2/F, Wong Tai Sin Community Centre (104 Ching Tak Street, Wong Tai Sin, Kowloon);

Conference Room, Mong Kok Community Hall, L2, Mong Kok Complex (557 Shanghai Street, Mong Kok, Kowloon);

Conference Room, G/F, Tai Yuen Community Hall (Tai Yuen Estate, Tai Po, New Territories);

Conference Room, 4/F, North District Community Centre (2 Lung Wan Street, Sheung Shui, New Territories);

Activity Room, G/F, Kwai Fong Community Hall (2 Lai Fong Street, Kwai Chung, New Territories); and

Conference Room, G/F, Long Ping Community Hall (Long Ping Estate, Yuen Long, New Territories).

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The centers will open from 9am to 8pm from Mondays to Fridays and 9am to 1pm on Saturdays. They will be closed on Sundays and public holidays.

JoyYou applicants are advised to visit the center nearest them as soon as possible.

All eligible applicants should receive their JoyYou cards within four weeks after completing an application form. If no card is sent to them within this prescribed period they may call the hotline  at 3147 1388 (press 0 after choosing the language to contact operators directly).

Applicants who submitted incomplete application forms will be issued with SMS or a letter informing them to submit the additional information as soon as possible.

Alternatively, eligible residents may apply for the JoyYou card by post or via the Octopus App to OCL. They may visit the JoyYou webpage: www.octopus.com.hk/joyyou/en)  for videos illustrating steps for making an application, and the distribution points for paper application forms (with a postage-free return envelope).

 A JoyYou Card carries the photo and name of the beneficiary of the $2 scheme. Each eligible person is entitled to just one card.

The JoyYou cards were issued to residents aged 60 and above in batches from June 1, 2020. To date, some 1.3 million people, or around 92 percent of estimated eligible applicants, have been issued with JoyYou cards.

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