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Mental health support services for EMs, general public set up

27 December 2023

Prof Lau (center) leads launch of the mental health support hotline

Two projects meant to provide mental health support to people in Hong Kong were announced by the government today, Dec. 27.

The first is the Mental Health Support Hotline that operates 24 hours a day, all-year round, and provides immediate counselling services to members of the public from all backgrounds and of all ages. It started operating today.

The second is the setting up of a service centre for members of the ethnic minorities who need emotional support and counselling services. The service centre located in Jordan will be operated on a trial basis starting tomorrow, Dec. 28.

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PARA SA DETALYE

A multi-professional team comprising social workers, counsellors and support staff conversant in ethnic minority languages will support the service centre, which could also refer cases to other service platforms for additional support and/or treatment if needed.

Operated by the Zubin Mahtani Gidumal Foundation Limited, the service centre opens from 9am to 6pm from Monday to Friday but can provide counselling services beyond these hours when necessary.

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Members of the public can call the centre hotline at 9682 3100 for information, or visit the website www.zubinfoundation.org/our-work/ethnic-minority-well-being-centre/ to learn more about the service centre.

Separately, the government today launched the "18111 - Mental Health Support Hotline" to provide one-stop, round-the-clock support for people with mental health needs, rendering them immediate mental health support and referral services.

At the kick-off ceremony, Secretary for Health, Professor Lo Chung-mau, said the round-the-clock mental health service provided for free by the government aims to render timely support to people who are in mental distress or with mental health needs.

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It aims to coordinate existing counselling services provided by the Government and about 20 non-governmental organisations (NGOs) to assure speedy, and comprehensive mental support services to those who are in need.

The MHS hotline is manned by dedicated personnel answering the phone 24 hours a day, providing immediate support and counselling services to residents from all backgrounds and of all ages. Callers will also be referred to the most appropriate organisations depending on the nature of individual cases.

Pindutin para sa detalye

Professor Lo urged all those with mental health needs to immediately call 18111 and use the service to get immediate help. Family members or friends of those with mental health issues are also asked to encourage the afflicted to get support through the hotline.

"The Government has picked this easy-to-recall hotline number with special thoughts. Simply remember that the '18111 - Mental Health Support Hotline' attends to mental health needs 
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