Walk-ins will no longer be entertained at SIDCCs and ROP offices |
The Immigration Department said today, Feb. 1, that all residents (including foreign domestic workers) applying to replace their Hong Kong ID cards with Smart IDs will now have to make a prior appointment.
Immigration’s statement said all Registration of Persons Offices (ROP) and Smart Identity Card Replacement Centres (SIDCCs) will no longer handle applications without appointments.
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Those with an urgent need to replace their ID cards which have been lost, destroyed, damaged or defaced, will be attended to based on individual circumstances.
The move comes in the wake of a large number of residents without appointments who had approached the two offices for ID card services.
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The rush could have also been prompted by Immigration’s announcement that all SIDCCs will stop operating by Mar 3 this year, so all replacement applications can only be made at ROPs.
Immigration reminded all residents to make appointments before proceeding to any ROP offices or SIDCCs “to ensure residents could apply for identity cards in a smooth and orderly manner.”
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Appointments can be made via the Immigration mobile app, the Internet of the 24-hour telephone booking hotlines, 2121 1234. Applicants are urged to pre-fill the application form when making appointments through the mobile app or the Internet for faster processing.
Residents may scan the QR codes here: https://gia.info.gov.hk/general/202302/01/P2023020100206_412029_1_1675225320957.pdf to download the Immigration mobile app or make an appointment for ID card replacement via the Internet.
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Those who will be staying in Hong Kong for less than 30 days on their return will not be held liable for failing to apply for a replacement of their HKID cards during that period.
For a list of ROPs and SIDCCs and their locations, please click this link: https://gia.info.gov.hk/general/202302/01/P2023020100206_412032_1_1675225320951.pdf
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