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| Government investigators inspect train that lost two doors. (Photo: news.gov.hk) |
The MTR will give you a discount on the fare you usually pay.
How much the discount will be has not been announced, but it
can be expected soon because MTR is required to give fare cuts totalling $65.5
million, as compensation for last year’s eight serious service disruptions, which caused
train delays that lasted more than 30 minutes.
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| PINDUTIN PARA SA DETALYE |
The discounts kick in automatically as part of MTR’s fare adjustment mechanism, which is tied to its performance in providing service.
In a report it submitted to the Legislative Council’s subcommittee on railways, MTR said that
of the 1.35 million train trips it made last year, 99.9% were on time.
However, it had 152 service disruptions, mostly minor, down
24% from the previous year’s 194.
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| PINDUTIN PARA SA DETALYE |
The number of serious disruptions that caused delays of more
than 30 minutes also fell by half from 16 in 2021 to eight last year.
But the increase in the back pay, which more than tripled from
$19 million in 2021 to $65.5 million last year, indicates that the service disruptions
in 2022 were more serious, since the amount MTR has to pay depends on how long
a disruption lasts.
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| PINDUTIN PARA SA DETALYE |
Two of these disruptions were noted by the Legco subcommittee
– the Tsuen Wan Line Train incident last Nov.
13 and the Tseung Kwan O Line incident on Dec. 5 December.
“Members expressed grave concern on the spate of serious MTR
train incidents that have occurred in less than a month,” it said in a report.
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The November incident involved a Central-bound Tsuen Wan
Line train.
It was entering the Yau Ma Tei Station when two pairs of
doors were dislodged after colliding with a barrier that detached from the
platform because its screws had corroded -- resulting in the front carriage jumping
off the rail.
The line was back in service after 15 hours. Based on the
fare adjustment formula, this incident cost the MTR $17.5 million.
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| PINDUTIN PARA SA DETALYE |
In the December incident, coupling components between the
sixth and the seventh carriages failed, triggering the emergency brake and causing
a blackout in the train.
Some 1,500 passengers had to leave the train and to walk through
the tunnel to the Tseung Kwan O Station platform.
Service was disrupted by four hours, costing the MTR $5
million.
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| PADALA NA! |
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