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| Govt staff will never ask for personal details over the phone from SIM card users |
The Office of the
Communications Authority has warned the public that it is not behind fraudulent
calls asking for personal details of people, supposedly because they had failed
to complete real-name registration for their SIM cards.
The pre-recorded calls from
someone claiming to be from OFCA or the Communications Authority (CA) tell
recipients that since they failed to complete their SIM card registration their
lines will be cut unless they provided personal information.
OFCA said that it will
never make such phone calls, and neither will CA. It urged people to disregard
the calls and “and under no circumstances should
they disclose their personal information to the callers.”
They
may also report cases of suspected phone scam to the police.
Meanwhile,
18 designated post offices are extending their office hours this weekend to
assist pre-paid SIM card users whose lines have been cut for failing to meet
the Thursday deadline for real-name registration to register for service
reactivation.
The said post offices will open until 7pm Saturday and 5pm on Sunday.
Users
can also reactivate the service within the validity period of the PPS card concerned
via an electronic registration platform. Just follow the instructions at the
hyperlink on the final SMS reminder sent by their service provider just before
the registration deadline.
Alternatively
they can go to the retail outlets of their service provider, which should have
taken part in the industry pledge to swiftly reactivate the SIM cards of their customers
upon completion of the registration.
According
to the Telecommunications Regulation, all SIM cards issued locally, whether
post-paid or pre-paid must complete real-name registration before activation or
resumption of service.
For
more information regarding the real-name registration program, please visit the
thematic webpage (www.ofca.gov.hk/simreg)
or call OFCA's hotline (2961 6699).
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